Nobody likes dealing with a car accident. The event can be stressful, and the aftermath is often messy and very time consuming.
Not only do you have to deal with removing the vehicle from the scene, but now you have to claim insurance, organise the repair, and recover the costs from the other party, and all without having the car to get around it.
And what happens when things go sour, as they so often do, and insurance doesn’t want to cover it, the other party doesn’t want to pay, or there is a dispute over who is at fault?
Now you can find yourself in a legal battle to sort all this out, which can cost thousands more and time up an enormous amount of time.
And after all that, you can still end up out of pocket and not get the costs to repair your car covered.
That’s why having a team of experts who know how to handle car accident claims is worthwhile.
We specialise in managing all aspects of a car accident, for both at-fault and not-at-fault drivers.
After the accident, all you need to do is give us a call, fill out the claim form and send it to us. We then deal with the towing, the insurance companies, damage assessors, lawyers, car repair shops, car hire firms and anyone else we have to deal with to make sure that you have a replacement vehicle while your car is getting repaired and that it is repaired to the manufacturer’s standard.
If you are not-at-fault, we will ensure that the other party’s insurance will cover the full cost of the repair, not short-change you for a sub-standard repair as they like to do. This means that your car will be repaired properly and to a high standard, returning it to the same condition that is was in before the accident.
This is particularly important with newer vehicles with all the safety features that have to be fully calibrated to work correctly. If this is not done correctly, your car will not just be unsafe, it will actually be dangerous to drive and could put you at risk of a lawsuit. We make sure this is done and that it’s done properly so you don’t have to worry.
If you are the at-fault driver, we will make sure that you are only paying what is reasonable to have the other car repaired, and that you are not getting hit with a bloated repair bill going thousands of dollars over what it should cost (a lot more common than you might think!)
During all this, you get to relax and drive around in your rental car until your car is repaired or replaced (if it’s a total loss).
After it’s over, we recover most of the costs from the other party and their insurance.
We work with anybody in Melbourne or Victoria who has a vehicle (or a fleet of vehicles) that has been involved in an accident. That includes:
Members of the public
Rental car companies
We deal with the entire claims process, including insurance, the other party and anyone else involved, saving you time and stress.
We organise a replacement car so you can still get around while the vehicle is being repaired.
We ensure that the repair quote is fair, the vehicle is repaired properly and that you are properly compensated for all the costs.
Using our network of repairers, we ensure your vehicle is repaired by only the best in the business and that the repair is done as good as if the manufacturer did it.
Should the situation result in a legal dispute, our team will handle all legal aspects so that you don’t have to.
No matter where you are in Victoria, if you have just been in a car accident, we can help you.
"Claims Connect were a huge help following an accident I was involved in. They made the process super easy and got my car sorted. Highly recommended!"