Claims Connect

What’s the Difference Between an Accident Replacement Vehicle and a Rental Car?

When someone gets into a car accident, one of the first things that needs to be sorted is the fact that they no longer have a car. The immediate option that comes to mind is to rent a car. However, they may not be the best option. Here’s why.

Car Accident Replacement Vehicle Vs Rental Car

If you go out to rent a car yourself, you are going to have to find the car, sort the rental agreement and payment, arrange to pick the car up, decide how long you need it for (you might not know how long the repair will take), organise to return it and so on. You are also not guaranteed a car similar to your car, you might end up with a substantial downgrade.

After that, then you could attempt to get your money back from the at-fault party, which may end up going to court and taking months.

Overall this entire exercise is a lot of work, uncertainty, potential cost for you and is just generally a hassle.

So what’s the alternative?

Using an accident replacement vehicle service will ensure that you get:

  • A car straight away after the accident that is delivered to you
  • A car that is of the same standard as your car
  • You get to keep the car as long as it takes for your car to be repaired or replaced
  • The accident replacement car will be picked up from you once you get your car back
  • The costs will be recovered from the at-fault party by the accident replacement vehicle company

Essentially this service is here to ensure you get a car right away without any hassle and that it doesn’t end up costing you.

“Great! So how do I get this?”

We at Claims Connect offer accident replacement vehicles in NSW, Queensland and Victoria. If you are the not-at-fault party in an accident, give us a call and we will arrange to have the accident replacement vehicle delivered to you and to sort the situation out. Just give us a call on 1800 965 111 or email


Who Has to Pay For An Accident Replacement Vehicle After an Accident?

If you have just been involved in an accident that is not your fault, there are some things that you should be aware of to ensure you don’t end up out-of-pocket on expenses.

One of these things is the question of who is responsible for paying for an accident replacement vehicle while yours gets sorted.

What most drivers do if they can no longer drive their car due to damage is to go and get a rental car and then try to get the costs reimbursed later on. The problem with this is that you could spend months trying to get the money, and sometimes will not even be able to recover it at all.

The fact of the situation is that it’s the other party’s responsibility to pay for your replacement car, and we will arrange to have the replacement car delivered to you. They have a responsibility to ensure you are put back to where you were before the accident, and that includes a car that is not a substantial downgrade from what you had. So once you have finished with the replacement vehicle, we will recover the cost from the other party.

We at Claims Connect are here to help you get this. It may seem daunting to try to demand money from the other party’s insurance company, so we are here to do the job for you. We ensure that you don’t have to pay to get a replacement vehicle if the accident was not your fault, and that you get one right away.

We also have a wide network of rental companies who can supply any vehicle you need, from small cars to luxury vehicles, commercial vehicles, vans, utes and more. So no matter what vehicle of yours was involved in the accident, we can help! Our service includes a delivery and pickup service for the vehicle.

There are certain conditions that need to get an accident replacement vehicle. So talk to us today to discuss your current situation and whether we can help you with an accident replacement vehicle by calling 1800 965 111 or emailing .


What Benefits Can An Individual Get By Using A Motor Vehicle Claims Company?

If you are an individual that has just been in a car accident, you have several options to handle the matter.

You could deal with it yourself, either directly or through insurance, which means making an insurance claim, possibly getting an increase on your premiums, and possibly having to go to court to settle who was at fault and how to get the money from the other party. Then you have to organise getting your car repaired, select a repairer you can trust, and ensure they did the job properly.

Your other option is to use a motor vehicle claims company to handle the situation for you. This option may feel out of reach for most people, but it actually isn’t anywhere near as unrealistic as it may seem.

Using a motor vehicle claims company can help you in several different ways:

  1. You have someone on your side who knows the car accident process like the back of their hand, and can make sure that you don’t fall into any of the common traps or pitfalls that come with dealing with these situations that can get messy. The expert will guide you to ensure you only take actions that will benefit you, such as how best to deal with a court appearance or dispute.
  2. Being in the industry, the motor vehicle claims company are able to put you in touch with people you may otherwise not have known about or had access to, which means you can get your car repaired to a higher standard or saving on the repair. This brings peace of mind knowing that the car is repaired properly and is now safe to drive.
  3. It is possible that the claim could be handled outside of insurance to keep your premiums from going up, so that you won’t be left with an ongoing cost as a result.
  4. Should the matter go to court, having a team of legal experts on your side can only benefit you to leave the courtroom with the best possible outcome.
  5. After the car is repaired, it can be assessed by professionals to ensure the repair was done right. You may not believe how often cars are not repaired properly. You don’t want to get stuck with a shoddy repair, especially in a new car where many of the safety systems rely on having been properly repaired, replaced and recalibrated. If this is not done now, you won’t be able to come back later if there is an issue to get it rectified.

After all this, most of the costs are recovered from the at-fault party, which means that you won’t be left to pay for all of this to be done. You may, quite likely, actually save more by using an expert and getting the matter resolved in your favour.

If you have just had a car accident and would like assistance getting the matter resolved, speak to us at Claims Connect today by calling us on 1800 965 111.

What to Do If You Were the At-Fault Driver in a Car Accident

If you were the at-fault driver in a car accident, there are some things you should be aware of which will help your case and can end up costing you less when paying for the damage.

First, here are the things you should do at the scene of the accident:

  1. Stop and assist. Make see that no one was hurt, and if someone was, you may need to call an ambulance.
  2. Exchange details including names, addresses, driver’s licenses, insurance details, vehicle details etc.
  3. Note down as many details as you possibly can including location, time and day, what exactly happened, the cars involved, any witnesses, the weather, your speed etc. The more details you can get, the better. Take many photos and write everything down, you don’t want to lose this information.
  4. Do NOT admit that the accident was your fault. You are not obligated to make such a claim, and are probably not qualified to make this decision. But if you do admit your fault, this could be used against you in the event of a dispute. Don’t admit fault even to police.
  5. If somebody is injured, you must report the accident to police. If nobody is injured, you are not required to make a police report.
  6. Notify your insurance. Even if you are not intending to make a claim, most insurance policies include a “duty of disclosure” which means you have to tell them of any accident you are involved in. It can also make it easier to make the claim later if the damages turn out to be more than you thought.
  7. If you are not insured, the other driver’s insurance company will attempt to recover the money for the damages from you. If you don’t pay, the insurance company can take you to court. If the other driver does not have insurance either, the other driver may sue you for the cost of damages.
  8. Once the other party has provided a bill or quote for the damages, it is worth your while to get that car repair quote assessed, even if you are going through insurance. This is because many repair quotes are grossly overpriced, which means you will be paying a lot more than you need to. In the case of your insurance, you will be penalised less by the insurance company if the amount you have to pay is smaller.

If you are the at-fault driver in a car accident and you want the claim taken care of, give us a call now on 1800 965 111 or email us at

Why Fleets Should Use Car Accident Management

Managing fleets takes a lot of work. You have to deal with the vehicles, their maintenance and servicing and ensuring they are all in operation. You have to keep track of who’s got what, and what is currently in service.

Now throw an accident into the mix and you have to deal with insurance, sorting out the repairs, getting the vehicle transported, ensuring the repair is done correctly and getting the payment (which can be a whole process in itself). Imagine having to deal with more than one accident at once!

If you manage a large fleet, you won’t have to imagine – you will know exactly what we are talking about.

That is where having an accident manager comes in. An accident management company specialises in taking care of that whole process. That means from the moment the accident happens, you can give them a call and they will take over, ensuring the car is removed from the accident site (if it can’t be driven), organising the repair, ensuring the repair was done right, and collecting payment from insurance or the other party.

We at Claims Connect specialise in accident management and work with fleets all over Australia to help them save an astonishing amount of time and resources when dealing with accidents.

Since we take care of the whole process, all they have to do is give us a ring and we do the rest.

If you manage a fleet, give us a call now on 1800 965 111 to discuss how we can help your business to greatly reduce the time and cost associated with vehicle accidents.


Welcome to Claims Connect

Welcome to Claims Connect! We are accident claims management experts in Australia and can help you if you have just been involved in a car accident and need help dealing with the process.

We specialise in making life as easy as possible for people involved in car accidents. Whether you are a business with a fleet of vehicles or an individual who just needs their car sorted, we take care of the whole process from the moment after the crash to making sure your car is repaired properly and returned to you in the same condition it was before.

If you’d like to talk to us about a claim, simply give us a call on 1800 965 111 or email us on today!