Managing motor vehicle claims is all we do – and we do it with focus and passion. Drawing on our national network and extensive local resources, Claims Connect provides customised claim and risk mitigation solutions tailored to every client’s specific requirements to improve their outcomes.
Car accidents are stressful enough. Our objective is to save you time, stress and money, taking care of the whole claims process so that you can just pass the claim to us, and not worry about it again until you have your car back.
We are committed to quality service and strategic decision making which produces faster claims resolutions and better end-results for our clients – getting the car back quicker and getting all the costs covered.
We have a wealth of experience in this fast growing sector, and continue to set the benchmark for quality and customer service across all insurance sectors in Australia.
With offices in Sydney, Melbourne and Brisbane, Claims Connect is able to assist individuals and companies all across Australia to get their claims sorted.
This combination of national reach and local market expertise enables us to quickly and accurately assess any situation and provide an optimal solution. Our clients can rest assured that Claims Connect fully understands their needs and is equipped to act whenever, wherever and however required to get their claims sorted and their car back on the road quickly.
Getting started on the right path.
Finally a true solution for your motor claims management has arrived. Claims Connect allows vehicle owners, fleet managers, brokers and claims managers to achieve a streamlined claims management process.
From the moment we receive your claim, our highly experienced claims officers jump right into action. With our specialised program that allows you to interact directly through our portal, through to the dashboard that gives you full reporting capability for that Monday morning meeting, our exceptional knowledge and experience in the industry allows us to settle claims with minimal fuss.
With offices across Australia, Claims Connect has the capacity to manage vast claim volumes on behalf of our clients, offering a true end-to-end accident and claims management service.
A job done well, with a personal touch. That’s our commitment!
Need your vehicle damage quoted or assessed?
This is an extremely important step in the process of claims management that is normally given minimal attention or over-looked completely. Claims Connect believes that this step is so important to ensure that your claim gets a fair outcome that we have arranged a network of estimators and assessors across Australia.
Our network of estimators and loss assessors are highly qualified and true experts in their field. Along with our highly experienced passenger and light vehicle assessors, we also have specialist heavy motor, trailer, motorcycle and caravan assessors.
Using the latest software and programs to ensure you get the best possible outcome for your quoting and assessing needs, all of the reports can be accessed through the Claims Connect portal. Our job starts with you, understanding what you need, so we can offer you options that make sense.
Looking for a smash repairer?
We know what it takes to make a successful repairer network. It’s built on accredited and certified repairers who adhere to strict guidelines to ensure long-lasting high-quality repairs. Our supply chain is unmatched in scale and reputation, and you’ll always receive exceptional service from our approved, trustworthy partners.
What sets Claims Connect apart from its competitors is the unrivaled strength of its service and repair network, with trusted repairers to choose from across Australia.
That gives you greater coverage, capacity and service options, which all add up to a better customer experience. And because you can rate and review the experience you receive, our repairers are motivated to exceed the service, quality and pricing performance targets and expectations.
When the going gets tough, the tough get going!
Occasionally utilising the legal system is inevitable. Claims Connect has hand picked a network of Lawyers across Australia that have the experience and expertise to manage all types of motor vehicle claims.
Whether it’s to protect your interests, or to enforce payment, if we need to engage our legal team our experienced claims officers have the experience to handle the claim and instruct the lawyers through the process.
The legal process is also documented through our specialised program which gives you the ability to monitor and interact your claim directly through the portal.
We’re always happy to talk about how we can best serve you.
Need a replacement car?
In most cases, drivers that have been involved in a motor vehicle accident require a replacement vehicle whilst theirs is getting repaired.
We have compiled an extensive network of vehicle suppliers who offer an outstanding service. Quality vehicles ranging from passenger vehicles, 4WD’s, vans, utes, and trucks are available. Our range even extends to motorbikes, for those fleets that depend on them to keep their business moving.
Once your claim is approved, the replacement vehicle can be offered on credit, along with a delivery and pick up service. In the case that the accident wasn’t your fault, the cost of the replacement vehicle will be recovered from the other party’s insurer and paid to the supplier once we have settled your claim.
Not sure what you need, or what it costs? We’re here to help.
"Claims Connect were a huge help following an accident I was involved in. They made the process super easy and got my car sorted. Highly recommended!"
To send us your claim, click the button below to download and fill out the Claim Form, then upload the completed Claim Form below and submit. If you don’t have a claim and just want to get in contact, simply fill out the form without the attachment.